What Solution Do I Use to Clean a Print Head

How To / Maintenance

Cleaning the Print Head

Using the Head Cleaning utility
Using the control panel buttons

If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

You can clean the print head from your computer using the Head Cleaning utility in the printer software, or from the printer itself by using the printer's control panel buttons.

Note:

Print head cleaning consumes some ink. To avoid wasting ink, clean the print head only if print quality declines; for example, if the printout is blurry or the color is incorrect or missing.

Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.

Do not start the Head Cleaning or Nozzle Check utility while printing is in progress; otherwise, your printout may be marred.

Using the Head Cleaning utility

Refer to the appropriate section below to use the Head Cleaning utility.

For Windows users

Follow the steps below to clean the print head using the Head Cleaning utility.

Click the Utility tab and click the Head Cleaning button.

Follow the on-screen instructions.

The  power light and the  ink lights flash while the printer performs the cleaning cycle.

Below are nozzle check patterns:

Good sample

Print head needs to be cleaned

If the nozzle check page does not print satisfactorily, you may need to repeat the head cleaning and print the nozzle check pattern again.

If print quality hasn't improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight. Then do the nozzle check again, and repeat the head cleaning if necessary.

If the print quality still has not improved, some of the ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge before it is empty, see Replacing an Ink Cartridge.

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend printing a few pages at least once every month.

For Macintosh users

Follow the steps below to clean the print head using the Head Cleaning utility.

Follow the on-screen instructions.

The  power light and the  ink lights flash while the printer performs the cleaning cycle.

If print quality has not improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight. Then do the nozzle check again, and repeat the head cleaning if necessary.

If the print quality still has not improved, some of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge, see Replacing an Ink Cartridge.

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend printing a few pages at least once every month.

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Using the control panel buttons

Follow the steps below to clean the print head using the control panel buttons.

The printer starts cleaning the print head and the  power light and the  ink lights begin flashing.

If print quality has not improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight. Then do the nozzle check again, and repeat the head cleaning if necessary.

If the print quality still has not improved, some of your ink cartridges may be old or damaged and may need to be replaced.To replace an ink cartridge before it is empty, see Replacing an Ink Cartridge.

If print quality remains a problem after replacing the ink cartridges, contact your dealer.

Note:

To maintain print quality, we recommend printing a few pages at least once every month.

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What Solution Do I Use to Clean a Print Head

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